Unit 3Unit 3Travel Topics for presentation1.How important is traveling to you?What is the most interesting and annoying thing about traveling?2.What is your favorite way of traveling?What are the differences between traveling by air and traveling by land(rail,bus)?3.Where do you want to go most in China or in the world if you have the chance?Travelers are always discoverers,especially those who travel by air.There are no signposts in the sky that a man has passed this way before.Anne Morrow Lindbergh(1906 2001)was a pioneering American aviator,author,and the spouse of fellow aviator Charles Lindbergh.Quotation Annoying things on flightAmerican or British English?gasolinetruckparking lotvacationcabbaggageround tripsubwayflight attendantfreewaylineschedulepetrollorrycar parkholidaytaxiluggagereturn triptubesteward/stewardessmotorwayqueuetimetableAmerican British Reading 1:Free flight offerEmirates Airline(shortened form:Emirates)is a major airline in the Middle East,and a subsidiary of The Emirates Group.It is the national airline of Dubai,United Arab Emirates(UAE).Emirates operates an international network from its hub at Dubai International Airport,spanning North America,South America,Europe,Asia,Africa,the Middle East and Australia.The airline operates over 1,990 passenger flights per week,to 101 destinations in 61 countries across 6 continents.The company also operates four of the worlds longest non-stop commercial flights from Dubai to Los Angeles,So Paulo,Houston,and San Francisco.Free flight voucherPara 1:GreetingPromotion letterAs you have flown Emirates in the past year,you will have experienced our outstanding service to the Middle East.But do you know that Emirates also flies to an extensive network of major destinations all around the world?Para 2:PurposePlease fill in the enclosed questionnaire and give us your views as a business traveler as well as let us update our database so that we can send you in the future only the information and offers that you are interested in.Para 3&4:OffersFree flight voucher:claim a free Economy ticket if you fly a First or Business Class trip with Emirates before July this year.Free prize draw:the winner will receive a Business Class trip for 2 people to Hong Kong,Singapore&Bangkok,including 7 nights luxury hotel.Promotion letterPara 5 6:EndingDeadline:send back the completed questionnaire by 22 January.Enclosure:leaflet with interesting informationNotification date:5 MarchGood wishes:take advantage of the free flight offer good luck with the prize draw welcome to Emirates flight.Comment on the letterThe style is formal.The language is simple,clear&accurate.The tone is friendly and pleasant.ARead the letter and answer the questions1.What is the purpose of the letter?Collect the views of business travelers and update the information for the database.2.What incentive is the company offering if you fill in the questionnaire?A free Economy flight voucher and a chance to win a prize draw for a luxury Far East holiday.3.What condition is attached to the offer?You must take a First or Business Class trip with Emirates before July this year.4.Why do companies run this type of promotion?To create brand awareness and loyalty.Which of the following nouns from the letter are countable?Which are uncountable?Bservice network destination questionnaireresearch view information effortflight voucher respondee accommodationlocation leaflet offer luck?CCCUCU?CCCUCCCUC Correct the mistakes below.Alpha Airlines flies to an extensive network of major destinations.We need information from you.Help us with our research by filling in two questionnaires and you will be entered into a prize draw for a trip for two people including seven nights luxury hotel accommodation in one of three exotic locations.sessWord studiesbe aware of/thatHe is well aware of the dangers of smoking,but still can not give it up.He is not aware that his son is having difficulties at school.He is not fully aware of his mistakes.fill in Please fill in the form and hand it in together with your application.When you apply for an e-mail address,you need to fill in your personal information on the Internet.Word studiesensureAll the necessary steps have been taken to ensure his safety.You must ensure that everyone is informed.be relevant to For further information,please see the relevant parts in the guide book.This information is not directly relevant to the case.claimSomeone has found my lost watch.Ill go to claim it.If an old man has problems,he can claim special aid from the government.Word studiesqualify for People of low incomes may qualify for government aid.Will Chinese football team qualify for the next World Cup?With his masters degree,he is qualified for a teaching position in the middle school.notifyIf there should be any changes,you will be notified.Please notify all the staff that the Managing Director is coming for a visit tomorrow.on board The train is about to leave.Lets go on board.The flight attendants stand at the gate to welcome the passengers on board the plane.Language review:will1.You will have experienced our outstanding service (line 1)2.Youll be helping us with our research on your views (line 4)3.This will ensure that we only send out (line 5)4.We will send you a free flight voucher.(line 7)5.In addition we will be entering all reposndees names (line 10)6.The winner will receive a Business class trip (line 11)7.You will find full details in the enclosed leaflet.(line 16)8.The winner will be notified by 5 March.(line 18)9.We will be welcoming you (line 19)will+have V-ed:will+V:will+be V-ed:will+be V-ing:13,4,6,782,5,9Which example(s)refer(s)to:PastPromisesFuture 13,4,5,6,82,7,9A service designed for the business travelerHoliday in the Far EastThis information will help us (line 4)Your feedback will also allow us (line 5)The future will be of genuine relevance (line 8)You will be doing us a great favor too.(line 11)will be entered in a free prize draw.(line 16)The winner will enjoy an Emirates (line 19)Free Economy ClassWe will thank everyone who responds (line 28)Exercise Skills Making arrangements on the telephoneCall 1Purpose Philippa Knight calls Maria Bonetti to make an appointment see her in London next week.Result The appointment is fixed for Wednesday at 2pm.Call 2Purpose Philippa Knight calls Maria Bonetti to reschedule their meeting because her flight has been delayed.Result Marias phone is engaged when she calls so she has to leave a message.Listen to the first call again and complete the extract below.Knight:Im calling because Ill be in London next week and _ _ you.I want to tell you about our new collection.Bonetti:Great.What _?Im fairly free next week,I think.Knight:_?In the afternoon?Could _ then?Bonetti:Let me look now.Let _.Yes,thatd be no problem at all._ two oclock?Is that OK?Id like tomake an appointment to seeday would suit youHow about Wednesdayyou make itme check my diaryWhat aboutListen to the second call again and complete the extract below.Receptionist:Thank you.Im putting you through.Hello,Im afraid shes engaged at the moment._ or can I take a message?Knight:Ill leave a message please.The thing is,I should be meeting Ms.Bonetti at 2pm,_.My plane was delayed,and Ive got to reschedule my appointments.If possible,_ tomorrow._ in the morning._ _ here at the hotel,please?Receptionist:Certainly.Whats the number,please?Knight:Its _.Will you holdbut somethings come upId like to meet herPreferably Could shecall me back020 7585 3814Reading 2:Air rageAir rageAWhat can make people behave badly when flying?Passengers behaving badlyPara 1 2:Abusive passenger a common problemHow often are airline crews suffering from passenger assaults at work?They suffer about 100 verbal and physical assaults every month.Why are some airline cabin crews seeking early retirement?They seek early retirement because of their stressful work.What had caused the businessmans misbehavior in Para 1?It was caused by delayed flight and lost luggage.Passengers behaving badlyPara 3 5:Causes of air rageMajor causeStress:People have no control of the situation when they are on board the flight.Their unhappiness and uneasiness gather until a breaking point.A 70-year-old passenger hit a steward just because of being told that there was no more steak.Other causesAlcohol,smoking,changing views on technology&authority,and mass travel.Passengers behaving badlyBRead the article again and find two examples of passengers behaving badly.1.A businessman shot out the front tyres of a plane on the runway.2.A 70-year-old man hit a steward because there was no more steak.CWhich of the following reasons are given for passengers behaving badly?1 Flights dont leave on time.2 Passengers dont feel safe.3 Airline staff dont put the customer first.4 Flight attendants arent polite.5 Some terminals are too crowded.6 Passengers feel worried and nervous.7 The airline food is of poor quality.8 Some passengers get drunk.9 Some airlines dont have no-smoking policies.10 Passengers dont respect authority.passenger crew retirement staff luggageassociation stress situation excuse controltechnology abuse alcohol steak blamecondition travel steward issue causeCCUCUCUCCUUUUCCCUCCCDWhich of the following are countable and uncountable nouns?Passengers behaving badlyPassengers behaving badlyEWrite a letter of complaint to an airline about an incident that occurred on a flight.In your letter,you should include:-the purpose of the letter-details of the incident-what you want the airline to doYou should write no less than 100 wordsListeningBusiness travelers problemsAProblems with business travelersListeningBusiness travelers problemsBListen again and answer the questions1.David Creith is the Customer Service Teaching manager:a)for which airlinea)British Airwaysb)at which terminalb)Terminal 4c)at which airportc)London Heathrow2.Some people want:a)_b)_c)_to sit next to their colleague3.Why is it not possible to give everyone the seat they want?Because the aircrafts are sometimes fully booked.4.Why do airlines have to oversell flights?Because of commercial pressure.5.Who are Gold Card holders?Passengers on BAs frequent flights scheme.6.What do Gold Card holders often ask for?They often ask for seat upgrade.an aislea windowListeningBusiness travelers problemsCDavid Creith talks about how he deals with telephone complaints.Listen and complete the chartListen _Find _Example:_Not caused by _ by _Make sure it doesnt _Offer an _ if requiredvery carefullythe actual cause of the complaintdelayed flightthe airlineorBritish Airwayshappen againapologyCase studyThe team-building seminarBackgroundCompany HeadquartersEventParticipants VenueTimeActivitiesPurposeIDP,a computer software companyLos Angeles,USAA team-building seminar20 senior managersVienna,AustriaFriday to SundayInformal meetings,executive gamesReward the managers for their hard workCase studyHotel detailsHotel Monarch HotelDorfmann HotelLocationTransportFacilitiesMealsPaymentSecretarial help&interpreterCity center,near top restaurants,Opera House&shopping.18th century hotel30 kms outside Vienna,lovely countryside,forest,lake.Modern hotel(1952)Hotel shuttle carsHotel luxury busHealth club,gym,pool,sauna,shop.Facilities shared with other guestsHealth club(for IDP guests only),pool,sauna,running track through countrysideOutstanding cookingHealthy family-style cookingBy 31 DecOn/before 12 Nov.10%discount$40 an hourFree of chargeCase studyNo of participantsArrival timeDeparture timeType of hotelEquipment requiredMeals requiredDetailed arrangements for the seminar20(male 12/female 8)Registration:5pm,Friday,12 Nov.5pm,Sunday,14 Nov.4 or 5 star hotelOverhead projector,flip chart,Powerpoint,VCRFriday:dinner;Saturday:breakfast,lunch,&dinner;Sunday:breakfast,lunchCase studyWriting taskYou are the head of Corporate Travel at Universal Airlines.Write an e-mail to the manager of the hotel chosen for the team-building seminar to confirm the booking,giving details of the number of participants,arrival and departure times,equipment and any other special requirements.Your e-mail should be no less than 120 words.。